Logistics & trade compliance · Solution
The shipment is already described in the inbox. Relay reads it.
Booking requests, commercial invoices, packing lists and PODs, read from the mailboxes they already land in and turned into structured fields, each one scored for confidence and linked to where it came from.
Operations lives in inboxes and PDFs. The same reference, weight and consignee get read and keyed into CargoWise, a spreadsheet and a reply, and the mistakes only show once the job already exists.
10,000
emails a day, at the busiest, into one UK forwarder's inboxes
½ a day
every day, for two people, just sorting one office's mailbox
3×
the same reference typed, for the job, the sheet and the reply
What it does
What Relay handles.
- 01
Know what just arrived
Booking request, commercial invoice, packing list, airway bill or POD: every email and attachment is classified before anyone opens it.
- 02
Fields, not paragraphs
Shipper, consignee, references, pieces, weights, dimensions and Incoterms come back as fields, whether they sat in the email or a scanned PDF.
- 03
Confidence on every field
Each value is scored, so a clean one goes straight through and a doubtful one waits for a person instead of being quietly guessed.
- 04
Every value has a source
Click a field to see the line of the email or the page of the attachment it was read from.
- 05
One read, used everywhere
The same extract feeds Dispatch for job creation and Clearance for compliance checks, so nothing gets read twice.
See it working
One email in, fields you can check out
Sample messages, read the way Relay reads them. Every field shows where it came from and how sure Relay is about it.
How it plugs in
How it plugs in
Relay reads the mailboxes you already route work to. It never writes to CargoWise on its own.
Where the work already arrives
Only the mailboxes you choose. Nothing else in the tenant is read.
Reads every request into fields you can check.
- Email and PDFs read together
- Every field scored and linked to its source
- Conflicts flagged, never guessed
Where the fields go next
Connects through Microsoft Graph, scoped to named inboxes.
Choose the mailboxes
Read access to the shared inboxes operations already uses, and nothing else.
Agree the fields
Which document types matter and what is pulled from each, matched to your job templates.
Set the confidence bar
Below it, a field waits for a person. Above it, it's ready for the next step.
Hand it downstream
Clean extracts flow to Dispatch, Clearance or the spreadsheet your team already uses.
What Relay reads and hands off to
Questions people ask first
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